FAQ

Answers to Frequently-Asked Questions…

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If my insurance pays for my roof, do I have to pay my deductible?

Yes. When your insurance company issues payment for the work, they will reduce the amount by the amount of your deductible which will be your responsibility.

Should I ask the insurance company first if they will cover the cost of my roof?

Although some homeowners have tried this, many if not most have been unpleasantly surprised by the outcome. When an adjuster comes to your home, she is looking for specific damages that qualify your roof for coverage according to your policy. If they inspect your roof alone, they may or may not observe the same items that we observe. Fundamentally, they are not looking for how to pay for your roof . . . they are looking to see if covered loss has occurred. Many times, this is a subjective process and by having us there, we can make sure that they are aware of the items that we found which we believe support a decision to cover your loss.

How do I make sure that my roofer installs the materials that they promised?

When your materials arrive, we give you a copy of the shipping invoice which details all of the materials that we ordered for your job. A simple comparison with your proposal will confirm this.

How quickly can you start?

We coordinate our work with your schedule. Most jobs can start in as little as two days or can be arranged in the near future on a date of your choosing.

How long does it take?

One day is normally all that is required to complete an entire roof. Sometimes we may have to come back the next morning for a couple of hours but most roofs are started and completed the same day.

Do I need to be home the whole time?

The choice is yours. The installation process is a bit noisy and messy and most customers prefer not to be in their home while we work.

What should I do with my pets?

Building a roof is noisy and messy. To keep your pets safe and comfortable you will want to take them for a walk when they need to go out as your yard will be a construction zone for the day. Also, the noise from nailing may be stressful for your pets and taking them to a friend’s house or the groomer may be a better option for you and them.

How do you pick up loose nails?

Our customers regularly tell us how pleased and surprised they were when we finished their roof because we clean up so well. We use special industrial tools to pick up nails and other loose metal debris so that when we leave you never knew we were there.

What should I do if I have small children?

The noise from the construction process will probably interrupt any regular activities – especially nap time – so if your children do not attend school, it’s a great day to schedule an outing or family adventure.
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